Refund policy
Returns and Refund Policy
At Choux Fleur Designs, each piece is handmade and carefully checked before it is sent to you. We want you to be happy with your purchase. This policy explains when returns, exchanges and refunds are available.
1. Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law.
Our jewellery comes with consumer guarantees that cannot be excluded. If an item has a major problem, you may be entitled to choose a refund or replacement. If the problem is minor, we may repair or replace the item, or provide another appropriate remedy. You may also have rights to compensation for reasonably foreseeable loss or damage. (accc.gov.au)
A product may have a problem if it is faulty, unsafe, significantly different from its description or not of acceptable quality. (accc.gov.au)
2. Change-of-mind returns
If you change your mind, we accept returns within 7 days of delivery, provided that the item:
- is unworn and in original condition;
- has not been damaged, altered or exposed to water, perfume, chemicals or cosmetics;
- is returned with all original packaging; and
- is not a personalised, custom-made or final-sale item.
Change-of-mind returns are not required under Australian Consumer Law, so the conditions in this section apply only to voluntary returns. (accc.gov.au)
Change-of-mind returns will be issued as a refund to the original payment method/store credit/exchange
Original postage costs are non-refundable, and the customer is responsible for the return postage costs unless otherwise agreed.
3. Faulty, damaged or incorrect items
Please contact us as soon as possible if your item:
- arrives damaged;
- is faulty or breaks due to a manufacturing issue;
- is materially different from the product description; or
- is not the item you ordered.
Please email anne@chouxfleurdesigns.com.au with:
- your order number;
- a description of the issue; and
- clear photographs of the item and packaging.
We may ask you to return the item for inspection. We will not require you to meet the change-of-mind conditions above when you are making a claim under the Australian Consumer Law.
Depending on the circumstances, we may provide a repair, replacement or refund. Where the item has a major problem, you may be entitled to choose a refund or replacement. (accc.gov.au)
If the item is confirmed to be faulty or incorrect, we will reimburse reasonable return postage costs.
4. Damage caused by wear or improper care
Our jewellery is handmade and should be handled carefully. We are not responsible for damage caused by:
- normal wear and tear;
- accidental damage;
- pulling, stretching or snagging;
- exposure to water, sweat, perfume, hairspray, lotions or cleaning products;
- sleeping, showering, swimming or exercising while wearing the jewellery;
- failure to follow the care instructions; or
- modifications or repairs carried out by someone other than Choux Fleur Designs
This does not exclude any rights you may have under the Australian Consumer Law.
5. Personalised and custom-made jewellery
Personalised or custom-made items cannot be returned for a change of mind because they have been made specifically for you.
However, personalised and custom-made items remain covered by the Australian Consumer Law. If the item is faulty, incorrect or does not match the agreed specifications, please contact us so we can provide an appropriate remedy.
6. Sale items
Sale items may be returned for store credit, subject to the conditions in section 2.
Sale items are still covered by the Australian Consumer Law. A sale price does not remove your rights if the item is faulty, unsafe, significantly different from its description or otherwise fails to meet a consumer guarantee. (accc.gov.au)
7. How to request a return
To request a return, email anne@chouxfleurdesigns.com.au within the applicable return period with:
- your full name;
- order number;
- reason for the return; and
- photographs, where relevant.
Please do not send an item back before receiving return instructions from us.
Approved returns should be sent to:
We recommend using a tracked postal service. We are not responsible for items lost or damaged while being returned to us unless required by law.
8. Refund processing
Once we receive and assess the returned item, we will email you with the outcome.
Approved refunds will be processed to the original payment method. Your bank or payment provider may take additional time to make the funds available.
Where a refund is provided under the Australian Consumer Law, we will not deduct an amount to account for use of the product. (accc.gov.au)
9. Exchanges
We offer exchanges for change-of-mind returns, subject to stock availability and the conditions in section 2.
If the replacement item costs more, you will need to pay the difference. If it costs less, we will refund the difference or issue store credit.
10. Contact us
For questions about returns or refunds, please contact:
Email: anne@chouxfleurdesigns.com.au